wildbets Privacy Policy

1. Introduction

wildbets is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to how we handle your information. This Policy is designed to be clear, honest, and easy to understand, even though it covers some fairly technical legal ground.

This Policy applies to all personal data collected through the wildbets website, mobile platform, customer support channels, and any other services we provide. It covers data collected both online and, where applicable, offline in connection with our services.

wildbets operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. Where applicable, we also adhere to internationally recognized data protection standards.

2. Data Controller

For the purposes of applicable data protection law, wildbets is the data controller responsible for your personal information collected through the wildbets platform. As data controller, wildbets determines the purposes and means of processing your personal data.

If you have any questions about how wildbets processes your personal data, or if you wish to exercise any of your data rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

wildbets collects the following categories of personal data from players and platform users:

wildbets does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming purposes (e.g., self-exclusion records) or as required by law.

4. How We Collect Your Data

wildbets collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the wildbets platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment data from payment processors such as GCash, Maya, and Philippine banking partners.
• Publicly available sources: In limited circumstances, wildbets may supplement your data with information from publicly available sources for fraud prevention or regulatory compliance purposes.

5. How We Use Your Personal Data

wildbets uses your personal data for the following purposes:

• To create, manage, and maintain your wildbets player account.
• To verify your identity and age (21+) in compliance with Philippine gambling regulations and PAGCOR requirements.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with our legal and regulatory obligations, including AML reporting requirements.
• To provide customer support and resolve disputes or complaints.
• To monitor gameplay for responsible gaming purposes and enforce self-exclusion requests.
• To send you account-related communications, including transaction confirmations and security alerts.
• To send promotional offers and marketing communications, where you have opted in to receive them.
• To analyze platform usage and improve the wildbets user experience.
• To personalize your experience on the wildbets platform based on your preferences and activity.

6. Legal Basis for Processing

wildbets processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, PAGCOR reporting requirements, and tax regulations.
• Legitimate interests: Processing necessary for wildbets's legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

7.1 Service Providers

wildbets shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (GCash, Maya, Philippine banks), KYC and identity verification providers, fraud prevention and security partners, cloud hosting and infrastructure providers, customer support software providers, and analytics platforms. All service providers are contractually bound to process your data only on wildbets's instructions and in accordance with applicable data protection law.

7.2 Regulatory Authorities

wildbets may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other competent authorities where required by law, court order, or regulatory directive.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of wildbets's business, your personal data may be transferred to the relevant successor entity. wildbets will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Policy.

7.4 No Sale of Data

wildbets does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.

8. Data Retention

wildbets retains your personal data for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML and regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship.
• Support correspondence: Retained for up to three (3) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, wildbets will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Data Security

wildbets implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the wildbets platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized wildbets personnel can access personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the wildbets platform.
• Multi-factor authentication options for player accounts.
• Continuous monitoring of systems for suspicious activity and potential security incidents.
• Staff training on data protection and information security best practices.

While wildbets takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, wildbets will notify you and the National Privacy Commission in accordance with applicable law.

10. Cookies & Tracking Technologies

wildbets uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on the wildbets platform:

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the wildbets platform. By continuing to use the wildbets platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this Policy.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by wildbets:

• Right to be informed: You have the right to be informed about how wildbets collects and uses your personal data — which is the purpose of this Policy.
• Right of access: You have the right to request a copy of the personal data wildbets holds about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. wildbets will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, with prior notice to you.

12. Minors & Age Restriction

The wildbets platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gambling regulations. wildbets does not knowingly collect personal data from individuals under the age of 21.

If wildbets becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has provided personal data to wildbets, please contact us immediately using the details in Section 14.

13. Changes to This Privacy Policy

wildbets reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, wildbets will notify registered players by email and/or by posting a prominent notice on the platform. The effective date of the most recent version will always be displayed at the top of this page.

Your continued use of the wildbets platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how wildbets protects your personal data.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wildbets handles your personal data, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with wildbets's response to your data privacy concern. This Privacy Policy was last updated on January 1, 2026.